

PROCESS
RESULTS WITHOUT THE RISK

TRANSFORMATION
A problem can't be solved with the same level of thinking that created it. ~Albert Einstein
With complex problems, the solution path is found through some transformation: the end state can't be seen from the beginning.
We've honed a 4-phase methodology that works while minimizing risk.

CLARIFY
What's the REAL Problem?
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Understand the scope of the total problem
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Ensure the right people are involved
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Align stakeholders on:
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the true problem (not just the symptoms)
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the attributes of the ideal future state (not the solution itself)
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Establish expectations

DESIGN
What would be Ideal?
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Crunch the numbers
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Test hypotheses
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Develop models and run scenarios
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Prepare change management plans
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Develop launch programming and materials
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Train stakeholders for rollout

OPTIMIZE
Leverage New Current State
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Sunset old programs and processes
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Augment and streamline adjacent processes
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Increase impact and effectiveness of stakeholder partners
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Identify next opportunities from this new vista
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Set timeline to review and repeat the process

IMPLEMENT
Put theory into Practice
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Mobilize stakeholders according to plan
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Reconfigure processes
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Report feedback
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Overcome unexpected barriers and manage change at all critical touch points
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Merchandize wins and secure confidence in the change
The tools and methodologies deployed in our transformation process can be reviewed during your initial consultation.